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International Shipping Policy

International Shipping Policy

Marbeloz – Global Delivery of Indian Marble Handicrafts

At Marbeloz, we are committed to providing a seamless and transparent international shopping experience for our valued customers in the United States, Canada, Europe, Australia, and beyond. Please review our international shipping terms below.

1. Order Processing & Handling

Orders are typically processed and securely packaged within 2–5 business days of confirmed payment. Custom or made-to-order items may require additional processing time, which will be communicated prior to dispatch.

2. Shipping Methods & Carriers

We ship internationally via reputed courier and freight partners such as DHL, FedEx, UPS, Aramex, and others, using air or sea freight according to item size and customer preference.
Available shipping options, estimated delivery times, and applicable charges are displayed at checkout.

3. Shipping Charges

Shipping charges are calculated dynamically based on destination country, package size, weight, and selected shipping method.
The full shipping cost is displayed prior to checkout for complete transparency.

4. Customs, Duties, and Import Taxes

All shipments are dispatched on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis unless otherwise agreed. The recipient is responsible for all destination customs duties, taxes, and related import fees.
Please check with your local customs authorities for any specific import requirements or restrictions related to marble handicraft products.
Marbeloz is not liable for delays due to customs processes or failure to comply with local regulations.

5. Documentation

Each international shipment includes all mandatory export documentation:

Commercial Invoice, referencing relevant HS Codes for marble handicrafts and clearly displaying our registered Import Export Code (IEC):BGJPS1828G
Packing List
Certificate of Origin (if required)
Quality Certificate (available on request)

These documents are prepared in strict accordance with Indian and international export standards to facilitate smooth customs clearance.

6. Packaging & Insurance

Products are packed using high-quality, export-grade, and eco-friendly materials to minimize risk of transit damage.
Comprehensive transit insurance is available as an option during checkout. Insurance is recommended for all fragile or high-value shipments.

7. Tracking & Delivery

Once dispatched, tracking details will be shared via email, enabling you to monitor your shipment.
Typical transit times:
- Express Air: 5–12 business days
- Sea Freight: 25–40 business days (for bulk consignments)

8. Minimum Order Value

A minimum order value of USD 350 applies to all international shipments. Orders below this threshold may not be processed.

9. Returns & Damages

Returns for international orders are generally not accepted due to customs considerations.
If your order is received in damaged condition, please notify us within 48 hours of delivery with photo & Video evidence of the product and packaging. Claims will be evaluated on a case-by-case basis.

10. Customer Responsibilities

Ensure the delivery address and contact information provided are accurate for timely customs clearance and delivery.
Pay any applicable customs duties and taxes upon import.
Verify local regulations for import of marble products before placing an order.

11. Disclaimers

Delivery timelines are estimates and may be impacted by external factors such as customs clearance.
Marbeloz reserves the right to amend shipping terms periodically as required by law or changing business conditions.

For any assistance regarding international shipping, please contact: